BSNL Broadband Error Numbers and its Solutions.

Trouble shooting in Broadband (Dataone)

Problem	Description	Remedy
Error- 678	This is most common problems. It is due to poor connectivity.	1. Switch off / Switch on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then retry.
		2. If problem is still not solved then A) Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. B) Check Modem to splitter connectivity. i) Remove & Connect the cable of / to the modem and to the splitter ii) Remove & Connect the telephone connection of the splitter.
		3. If lamp is still blinking - then it is due to poor line condition / fault. Call lineman for line change.   4. Check for Virus in Your PC. 5. Disable Firewall in your PC.   6. Reinstall Windows
Error- 691	User id and Password problem.	Enter correct username and password spellings as details are case sensitive. Make new Dialer. Dial The case is to be Booked in Dotsoft  with note “User id and Password problem” Call NIB for resetting password.
Error- 769	LAN not enabled.	The LAN Card has to be enabled by following the steps given below. i) Go to Desktop. ii) Right Click “My Network Place". iii) Click  Select Properties. iv) Right click on LAN Icon Click "Enable the local network".   If using USB cable then Install Modem's USB Cable Driver.
Error- 797	Modem or LAN driver problem	check computer LAN Card driver or Modem connectivity. Check for Viruses or corrupt TCP/IP Files
Error- 718		This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of system
Error - 630-633	Computer LAN Card problem.	LAN Card has to be changed.

 

Error- Limited or No Connectivity	IP Address Problem	Give Correct IP Address to LAN card
Error- 735	Dialer problem	Make New Dialer.
Error - 720	Dialer or Virus problem	Make New Dialer Check for Virus in your PC.. Reinstall Windows
Error- 676	Modem Configuration problem	Give Correct IP Address to LAN card Change PVC 0/35 to Bridge Mode instead of PPPOE mode

Broadband IP Addresses for LAN >>>

Following IP addresses should be used if Modem is provided by BSNL.
Private Modems may have different IP Addresses.

 

• IP Address                 - 192.168.1.2 to 250 (may be given 2,3, 4,......248 or 249 upto 250)
• Subnet Mask             - 255.255.255.0
• Default gateway        - 192.168.1.1
   
• Default DNS Address - 192.168.1.1

 

Broadband Utilities

 

Description	Remedy
The Web Registration for Broadband Usage Alerts of your BSNL Broadband connection is available at	Log in to Broadband, Go to http://bbusage.bsnl.in. http://10.240.43.216 and http://10.241.32.195 http://data.bsnl.in
	Click on Service Record. Details of the current month usage and previous month will be shown.
To change password	1. Click on Service Record. 2. Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

 

 

 

  Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable.         

                  2. If telephone line / dial tone problem, complaint should be booked.

                  3. If Broadband / Internet not working, complaint should be booked in Dotsoft

                    (Dial 198 from BSNL landline) or contact 1800-424-1600  /  1500.

 

Lamp features (White Modem)		Lamp features (Black Modem)
(A) Power - Red		(A) Power - Red
(B) WAN  -Yellow	When stable-OK When blinking- Data transfer when not stable- Line is faulty	(B) WAN   -Yellow	When stable-OK When blinking- slow, line trouble
(C) LAN /ADSL - Green	When stable-OK When blinking fast - Data transfer When blinking slow- Modem to PC link problem	(C) LAN /ADSL  - Green	When stable-OK
(D) PPPoE - No use.	No use.	(D) Data - Green - Flashing	Data transfer

676 Error - Procedure for MODEM setting


 

Configure Broadband in pppoe mode and  Internet in bridge mode.
 

BRIDGE mode :   Steps:-

1. Connect ADSL modem to your PC with straight Ethernet Cable (RJ45)
2. Open Internet Explorer and type : http://192.168.1.1 and give enter .An windows will open after pressing ENTER button
3. Type user as admin and password as admin in that WINDOW.
4. NOW In the opened window click advanced setup     

  

5. Click edit button against VPI/VCI  in the 0/35 row. following below window will open .

6. You will get ATM PVC configuration, make VPI to “0” and VCI to “35” go to next.

 

7. Select connection type as BRIDGE and click NEXT.

 

 

8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In this case modem will be reset automatically ,PC will not reboot.)

 

9. After 2 Minute Connect the broadband.

This article is written by

Bandhan Preet Singh,

Broadband Engineer (TTA )

For any queries you can email him at bandhanpreetsingh@bsnl.co.in

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How to Rectify Slow Internet Speed Problem --- Specially for Broadband Engineers.

For Reliability and Speed use following DNS addresses at every broadband connection.
Primary DNS -- 192.168.1.1 (giving this IP will automatically takes first BSNL DNS available through DSLAM)
Alternate server -- 208.67.222.222 or 208.67.220.220 or 8.8.4.4 or 8.8.8.8 (use anyone of these)
Dear friends, the Broadband Speed does not alone depend upon the DNS or IP Settings.
There are multiple factors that boost speed on the Computer. Just for your knowledge and for better understanding you can note down following points and keep it in mind.
For Reliable and Speedy Internet Connection :-
1. SNR value must be greater than 13. See DSL line parameters in Modem. If value is below than 13 then change line, vertical, DP or pair.
2. Attenuation level must be less than 40. See DSL line parameters in Modem. If value is greater than 40 then change line, vertical, DP or pair.
3. ADSL Splitter must be used on a Telephone line at subscriber premises.
4. Physical Layout of line must be in accordance with norms followed i.e, Phone Line coming from DP/Pillar Side must be first terminated at a Splitter in subscriber's home.
5. Also Before splitter there must be ----
        No Parallel Phones Connection,
        No Intercom,
        No EPBAX,
        No Joints/Cuts in Line,
        No Conduit/Internal Wiring.
All the devices must be used after ADSL splitter.

6. For telephone and broadband connection, Avoid PVC wire and use Drop Wire (Copper) Instead.
7. Telephone Line Path should be away from Electrical Lines/Equipments/Devices.
8. All Terminals or Connecting Points must be Clean and Rust free.
9. Proper Insulation and Tapping of Joints must be done. Don't let any joints open or loose in air.
10. Telephone wires, LAN Cables, USB cables should be tightly connected for proper flow of transmission.
11. For fast speed, LAN Cable should be preferred over Wireless Broadband and Wireless should be preferred over USB Cable for Broadband connections.
12. Check Telephone Line/Drop wire for any Cuts & Cracks and replace the same. Use single wire without any joints.
13. There must be No Noise and Disturbance in the telephone line. Pick the phone receiver and dial 5 number digit and hear the noise if any, any good line has a complete silence.
14. If the distance (underground cable) of the subscriber's modem is more than 2 Kms from the Telephone Exchange (DSLAM) then Use only G.dmt Modulation in the modem DSL settings. Disable all other modulations.
15. Try to Use power from UPS supply for Modem's adapter to avoid fluctuations.
16. Use Modem Adapter as per the Original Current & Voltage rating given/printed on Modem. Using low voltage or current rating adapter causes DSL to become unstable.
17. PPPoE (Always ON) settings are much stable and faster than Bridge (Dial-up) settings. Even if there is High Attenuation and Low SNR the Broadband connects and works well most of the times.
18. If the Line quality is not so good or the Broadband plan or speed requirements are less than 2 Mbps (like in the case of unlimited 256 Kbps Plan) than tell your NIB Staff to Lower the Profile of Broadband connection to 1 Mbps from 2Mbps. It will make your SNR to go up and Link stability increases.
19. You can Delete/Disable all the irrelevant PVC values in the WAN settings of the modem other than 0/35, 0/100, 0/32.
20. Use DNS or IP settings as told on the top of the article.
21. Always Enable NAT, Firewall and Default Route in the Modem configuration page.
22. Disable Automatic Updates of most of the Programs in your Computer.
23. Delete/Uninstall Unnecessary Softwares like Web Toolbars, Screensavers, Weather updates, Desktop Gadgets etc. from the computer.
24. Use Professional Anti-Virus with Internet Security suite for added protection from Malwares. As most of the speed is hogged by Viruses, Trojans, Worms, Spywares, Adwares etc. present in computer.
25. Use Mozilla Firefox, Google Chrome or Opera for Web Browsing which are faster, safer and reliable than Internet Explorer.
26. Install all Security and Essential updates from Microsoft if you are using Windows in your computer.
27. Use Download Manager for Downloading Files rather than using inbuilt windows traditional downloading and saving files. As the Download Manager uses specific technology which boost speed many times (i.e, Utilises full bandwidth available in your Broadband Plan).
28. Prefer Windows XP or Windows 7 than Windows Vista for using Internet as the latter is slower in response to others OS while using Internet.
29. Never use Two ADSL Splitters on same line for any parallel phone connections, Instead use phone extension for using multiple connections.
30. Never let your Wireless Modem/Router Unsecured. Use WEP-128 bits or WPA security settings.
31. At MDF Side (in telephone Exchange) all connections, jumpers and fuses should be neatly connected.
32. In E10B exchanges we can avoid using GD Tubes in Fuses. It can increases Line Quality (SNR value).
33. Last But not the Least, Pillars and DP should be free from Dust and Rust.

There are several other factors at various levels which affects Internet speed but most of the above points are enough to be checked at subscriber's premises.
The above Article is Exclusively Compiled and written for Broadband Engineers (TTA Broadband) working in BSNL by

Bandhan Preet Singh,

Broadband Engineer (TTA )

For any queries you can email him at bandhanpreetsingh@bsnl.co.in

We are thankful to him

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How To Create a Wireless Network At Home

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Configuration of Wireless Router

Now we can start to configure wireless router, and I will use Linksys WRT54G Wireless Router as an example. This router supports 802.11g and backward compatible with 802.11b standard. The authentications supported are WEP, WPA/WPA2 authentication with pre-shared key or RADIUS server. In case you plan to get a new router, I recommend you to get one of these wireless routers.

Read the router manual before starting to configure it. This is useful for you to understand the router features and how to configure it. If the manual is not came together with router, you can download it from vendor website.

Sometimes the vendor will prepare some quick setup wizard to expedite router configuration, but I’m not going to explain this method here. I will explain some important and common setting which will be found in most of the wireless routers from different vendors, so you can use wizard to start the installation and then check out the details here.

Also register your product at vendor website if possible. You will be notified of firmware update, security alert and also product related information.

Open your popular web browser (Internet Explorer, Opera, Netscape Communicator), then type http://192.168.1.1 and press "Enter". This IP address is factory default IP assigned to the router, you will be able to find it in wireless router manual. That’s why I said it’s important to read the manual.

You need to set computer with the IP sits in the network same as wireless router, so you can only access and configure it. In this scenario, I set computer IP as 192.168.1.10 (you can set 192.168.1.X, X= number between 2 and 254), netmask as 255.255.255.0 and gateway as 192.168.1.1.

After that, the logon screen will pop up, type in default user and password you found in router manual also. You will then log on to the router web-management page.

Here are the router settings that similar to wired network router.

WAN (Wide Area Network) Setting
LAN (Local Area Network) Setting
DHCP (Dynamic Host Configuration Protocol) Setting

These are additional setup that required to make wireless router works.

SSID and Other Basic Wireless Settings
Wireless Network Authentication

WAN (Wide Area Network) Setting

First go to Setup tab and click Basic Setup, this is the place you set public IP address provided by your ISP in order to access Internet. It can be one of these 5 options:

Automatic Configuration – DHCP - Choose this option to obtain an IP address automatically from your ISP. (For most cable modem users). Optionally key in a name for this router. The default MAC address is set to the WAN’s MAC address on the router.

Sometimes you will need to clone MAC address under MAC Address Clone tab. This feature is required by cable modem users with the service registration via computer network card’s MAC address. That means the ISP will authenticate your network card’s MAC address whenever you use the connection service. If so, you will need to click clone MAC address in order to clone the computer network card’s MAC address to your network router. If you are not sure, check with your ISP technical support. Click here to check MAC address of network card.

Static IP - Choose this option to set static IP information provided to you by your ISP. You will required to type in all network information manually if select this option. This option is mostly used by business users. Lot of works if use this option, try to avoid this if possible.

PPPoE - Choose this option if your ISP uses PPPoE. Your ISP will provide you with a username and password. This option is typically used for most DSL services.

PPTP - Same as PPPoE, This option is mostly used by DSL service users with provided username, password and IP information.

L2TP - This option is mostly used by DSL service users is Europe with provided username, password and L2TP server information.

Telstra Cable: This option is mostly used by DSL service users with provided username, password and Heart Beat server information.

As a cable modem user, I will choose Automatic Configuration – DHCP option. I won't clone MAC address because the service registration is tied to cable modem's MAC address.

LAN (Local Area Network) Setting

At the same setup page, set up the IP address for the router. This will be the router/gateway IP address that you will set on your network computers. The LAN IP address is private in your home network and cannot be seen from the internet. I set my router with IP 192.168.1.1 and subnet mask 255.255.255.0.

DHCP (Dynamic Host Configuration Protocol) Setting

Most of the routers has built-in DHCP server, so does this router. The DHCP server will automatically assign an IP address to the computers in your wireless network. At the same setup page, you must specify the starting IP address, number of users and lease time. Lease time is the length of time for the IP assigned to the computer.

For my case, the starting IP Address is 192.168.1.2, maximum dhcp users is 50 and I set the Lease Time for 1 day (0 minutes).

SSID and Other Basic Wireless Setting

Now click Wireless tab and you will see Basic Wireless Settings. These are unique features for wireless router, it’s not available for those wired routers:

Wireless Network Mode – 3 wireless operating modes are supported, it can be 802.11b (B only), 802.11g (G only) or both (Mixed). I select Mixed, so that wireless client with 802.11b or 802.11g wireless network adapter can join the network.

Wireless Network Name (SSID) – The SSID is the network name of this wireless network and must be identical for all devices in the network. When wireless clients first start up, they scan the wireless frequency band for special beacon frames that content SSID sent by wireless routers or access points, finally connect to the network that preferred by users.

SSID is case-sensitive and must not exceed 32 alphanumeric characters. Change it and don’t use default SSID due to security concern. I set it as home-network.

Wireless Channel - There are 13 wireless channels (1-13) supported. All devices in your wireless network must use the same channel in order to function correctly. I select 13.

Wireless SSID Broadcast - If you enabled this feature, the router will broadcast SSID and would be detected by wireless clients in the network. For security concern, I would recommend you to disable it.

Wireless Network Authentication

Although wireless client can join wireless network without authentication, but it’s dangerous! So please set authentication on wireless router, so that wireless client can only join the network after successful authentication. This router supports legacy WEP and WPA/WPA2 authentication with pre-shared key or RADIUS server.

Usually home users will use WEP, WPA personal or WPA2 personal security mode. WPA/WPA2 features are only available on 802.11g router, whereas WEP is the only authentication feature supported by 802.11b router.

Use WPA personal or WPA2 personal mode if supported by your wireless adapter. You need to supply pre-shared key for authentication. Choose AES as your WPA or WPA2 algorithm.

You can only use WPA-enterprise or WPA2-enterprise if you have set up RADIUS server. This is the WPA/WPA2 authentication with RADIUS server instead of pre-shared key .

If your network card is 802.11b standard, you need to choose WEP option, then set passphrase with 64 and 128 bits encryption.

You can leave group key as it is. This settings determines how often your group key changes.

Since my wireless network card can support WPA2, I use following setting.

You don't have to follow all settings I used above, you can also tune the wireless router as according to your needs.

One last thing that I would like to tell you, if you wish to connect all home computers to access to Internet via this router, please select Gateway mode in Setup->Advanced Routing page and save the setting. If another router exists on your network, then you can select Router mode.

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How to Install a Wireless Modem on a Laptop Computer

A wireless modem provides higher flexibility and mobility, allowing you to access the Internet from a laptop computer anywhere in your home or office. A wireless modem can be installed on a laptop in two phases: connecting the modem and configuring the wireless connection. Your cell phone can also be used as a wireless modem. Here's how you can install wireless serivce.

Things You'll Need:

• USB cable
• Cell phone
• Computer
• Wireless modem

Connecting a broadband wireless modem

1. Make sure you have all equipment necessary for installing the wireless modem and setting up the broadband wireless internet connection on your laptop. The package should include the Wireless modem (or wireless adapter), installation CD ROM with a manual, Ethernet Cable (or USB cable in case of a wireless USB modem), a wireless antenna (equipped with wireless standards such as 802.11a, 802.11b, or 802.11g) and a power adapter. Call the vendor (or the manufacturer) if any of the above are missing.

2. Read the manual to understand each of the devices in the package. For example, a wireless antenna is used to connect the wireless broadband packets; ethernet cable is used to connect the desktop computer with the modem.

3. Attach your wireless antenna to the modem.

4. Hook up an Ethernet Cable from your laptop to a LAN/Ethernet Port in the modem. Alternatively, If you have a wireless USB modem, which is recommended for laptops, connect the USB cable to the USB port of the laptop.

5. Ensure proper connectivity of the devices before you begin setup of the wireless modem. Connect the power adapter to the power connector of the modem, plug in and switch it on.

   Setting up the Wireless Modem

6. Open your Web browser and enter the URL of the modem's administrative site listed in the user's manual. If you cannot locate it, contact the modem manufacturer's customer service.

7. Login to the admin section by entering the username and password provided in the user manual. Again, if you cannot locate these, call the modem manufacturer's customer service. Usually, the default username and password is "admin." You will now be logged in.

8. Select the Internet connection type. There are four types of internet connections - "Dynamic IP Address," "Static IP Address," "PPPoE/PPPoA" and "Bridge Mode." Call your Internet service provider (ISP) to inquire about what type of setting would be best suited for their wireless service.

9. Choose "Dynamic IP Address" for getting an IP address automatically from the ISP's server. For every wireless internet connection, you are given an IP address. In some cases the IP address is dynamic (changes each time you connect to the internet), and in others it is static (the IP address is retained even after you disconnect and reconnect to the internet). If the address is dynamic, you will have to choose this setting so that the modem automatically takes the IP from the ISP's (Internet Service Provider's) server whenever a new wireless connection is established. Enter your modem's MAC Address (usually found at the back of the modem) and other details. Refer to the user manual or call the modem manufacturer's customer service to get these details.

10. Select "Static IP Address" if you are provided with a static IP. You need to fill in the VPI, VCI, IP Address, Subnet Mask, ISP Gateway Address, Server Address, Primary DNS Address, Secondary DSN Address and connection type. These details can be obtained from your ISP.

11. Opt for "PPPoE/PPPoA" if your ISP uses this type of connection. DSL users may use this connection. Enter the details of User name, Password and other details. These will be provided by your ISP.

12. Select the "Bridge Mode" if your ISP uses this connection type. Enter the relevant details provided by your ISP.

13. Finish the process by clicking on the "Finish" icon. Your modem should now be set up.

14. Enter any URL Address in Internet Explorer to check if the connection is running.

    Using a Cell Phone as a Wireless Modem for Dial Up Connection

15. If your cell phone provider offers wireless serivce, your cell phone (with a built-in wireless modem) can access a dial up internet connection. Ensure that your phone has a built-in modem and that it's activated. Call your cell phone service provider's customer service for details on how to activate your modem's cell phone.

16. You'll need a specialized USB cable to connect the cell phone with your laptop, available directly from your service provider or at stores like Radioshack. The cable is part of a wireless installation kit that also includes an installation CD. Connect the cell phone with your laptop using the special USB cable. Once connected, your laptop should detect the new hardware device.

17. Depending on your operating system, the laptop may automatically install all drivers necessary for setting up the wireless modem or it may prompt you to install the drivers manually. If prompted, insert the installation CD and follow instructions given on the screen. After all drivers are installed, the operating system will confirm that your new hardware is ready to use.

18. Install the dialer software included in the installation CD. Insert your username, password and dial up number in the dialer. These are provided by the service provider. You are now set to use your cell phone as a wireless modem.

Tips & Warnings

• These steps are generic and the installation process varies from one modem to another. Always refer to your user manual before beginning installation.

• Ask for technical support from the modem manufacture if the process is not clear. They may assist you with a professional installation.

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